Privacy Policy

Privacy Policy

Welcome to the privacy policy of this website.

Idilira d.o.o. (hereinafter referred to as "Idilira"), as the holder of the brand and website idilira.com, respects your privacy and is committed to protecting your personal data. This privacy notice will tell you how we take care of your personal data when you visit our website (regardless of where you visit it from) and about your privacy rights and how the law protects you. For this purpose, based on Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter: General Regulation), and in accordance with the Personal Data Protection Act (NN 42/18) and other applicable regulations, we present this Privacy Statement to inform all interested parties about how personal data is collected, processed, used, stored, and protected within our business activities, as well as the rights our users and employees have regarding the processing of personal data. This data protection policy applies to all personal data that we process.

PURPOSE OF THIS PRIVACY POLICY
The purpose of this privacy policy is to provide you with information about how Idilira collects and processes your personal data using this website, including any data you may provide through this website when registering on our website or purchasing services from us.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide in specific circumstances when we collect or process personal data about you, so you are fully aware of how and why we use your data. These privacy rules complement other rules and are not intended to override them.

WHO PROCESSES YOUR DATA
Idilira is the data controller of your personal data and is committed to protecting it. The collection and storage of data is carried out in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), the Act on the Implementation of the General Data Protection Regulation (NN 42/2018), and other regulations governing the subject matter, which are applicable in the Republic of Croatia. The company Idilira in this privacy policy may be referred to as "Idilira," "we," "our," or "ours." Idilira d.o.o. is a company established in Croatia, with its registered office at Bobovje 52G, Krapina, OIB 50648671889.

DATA PROTECTION OFFICER
In accordance with relevant regulations, Idilira has appointed a Data Protection Officer, whom you can contact regarding any issues related to the processing of your personal data or to exercise your data protection rights.
Contact: [email protected] or by mail at Idilira d.o.o., Bobovje 52G, Krapina, Republic of Croatia.

THIRD-PARTY LINKS
This website may contain links to third-party websites, add-ons, and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control third-party websites and are not responsible for their privacy statements. When you leave our website, we recommend that you read the privacy policy of each website you visit.

DATA WE COLLECT ABOUT YOU
Personal data or personal information means any data about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store, and transfer different types of personal data about you, which we have grouped as follows:

Identity Data includes your first name, last name, username or similar identifier, title, date of birth, and gender.
Contact Data includes billing address, delivery address, email address, and phone numbers.
Financial Data includes bank account information.
Transaction Data includes details of payments to and from you and other details about the services you have purchased from us.
Technical Data includes your Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access this website.
Profile Data includes your username and password, your purchases or orders, your interests, preferences, feedback, and responses to surveys.
Usage Data includes information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences for receiving marketing from us and our third parties, as well as your communication preferences.

AGGREGATED DATA
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data, but these are not considered personal data as they do not reveal your identity. For example, we may collect your usage data to calculate the percentage of users who access a specific feature of this website. However, if we combine or link aggregated data with your personal data so that you can be directly or indirectly identified, the combined data will be treated as personal data and will be used in accordance with this privacy policy.
We do not collect any special categories of personal data about you (this includes details about your race or ethnic origin, religious or philosophical beliefs, sex life, sexual orientation, political opinions, membership in a union, information about your health, genetic or biometric data), and we do not collect any information about criminal convictions and offenses.
If we need to collect personal data to fulfill a contract we have with you, and you do not provide such data upon request, we may not be able to perform the contract. In that case, we may need to cancel the service you ordered, but we will inform you accordingly.

HOW YOUR PERSONAL DATA IS COLLECTED
We use various methods to collect data from and about you, including:

Direct Interactions. You may give us your identity, contact, and financial data by filling out forms or corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when:
subscribing to our services,
creating an account on our website,
calling us,
subscribing to our service or newsletters,
requesting marketing to be sent to you,
entering a promotion or survey, or providing us with feedback.
Automated Interaction with Our Website. While you interact with our website, we may automatically collect technical data about your equipment, actions, and browsing patterns. We collect this personal data using cookies and other similar technologies.
Third Parties or Publicly Available Sources. We may receive personal data about you from various third parties and public sources, as set out below:
analytics providers (such as Google, VWO, Kissmetrics, Lucky Orange, and Heap based outside the EU);
advertising networks (such as Google, Bing, Facebook, Doubleclick, Adroll, and Intent Media based outside the EU);
search information providers (such as Google, Bing, Facebook, Doubleclick, Adroll, and Intent Media based outside the EU).
Data Providers: Contact, financial, and transaction data from technical service providers, payment service providers, and delivery services. Identity and contact data from intermediaries or data aggregators.
Publicly Available Sources: Identity and contact data from publicly available sources.

USE OF YOUR PERSONAL DATA FOR MARKETING
We may use your identity, contact, technical, usage, and profile data to gain insight into which products, services, and offers may interest you. This is part of our marketing strategy.
You will receive marketing communications from us if you have requested information from us, purchased goods or services from us, or provided your details when you entered a contest or registered for a promotion, and in any case, have not opted out of receiving such marketing.
If you do not wish to receive promotional offers from us, you can unsubscribe at any time. You can request that we stop sending you marketing messages at any time by logging into the website and ticking or unticking the appropriate boxes to adjust your marketing preferences, following the unsubscribe links in any marketing message we send you, or by contacting us at any time.
If you opt out of receiving these marketing messages, this will not apply to personal data provided as a result of purchasing products/services, registering for a warranty, product/service experience, or other transactions.
We will not share your personal data with any other company or organization for marketing purposes unless you have explicitly consented to it.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or may not function properly.

COOKIES (KOLAČIĆI)
www.idilira.com (naznaka web stranice) uses "cookie" programs as session identifiers. A cookie contains a so-called 'session id' to ensure that during the session, the webshop recognizes and remembers the customer's browser, and thus the customer, enabling purchases.

To make your visit to this website as pleasant, functional, and convenient as possible, the website stores a certain amount of information on your computer, called cookies. They help the website to work optimally and improve your browsing and usage experience. By visiting and using this website, you agree to the use of cookies, which can also be blocked. After blocking, you will still be able to browse the website, but some features may not be available.

WHAT IS A COOKIE?
A cookie is a piece of information stored on your computer, phone, or tablet, which can be delivered directly by the website you visit (first-party cookies) or in collaboration with third parties for the website’s needs (third-party cookies). Cookies typically store your settings, website preferences, and so on. Once you reopen the website, your browser sends back the cookies that belong to this website. This allows the website to display information tailored to your needs. Cookies can store a wide range of information, including some personal information. Such information can only be stored if you allow it. The website cannot access any information that you haven’t provided, nor can it access any other files on your computer.

HOW TO DISABLE COOKIES?
If you want to disable the saving of cookies on your computer, you can do so. Blocking cookies might negatively affect your use of the website. To disable cookies, you need to adjust the settings and configurations of your internet browser. In the browser menu, select help and information about cookies and follow the instructions.

WHAT ARE TEMPORARY COOKIES?
Temporary cookies or session cookies are removed from your computer once you close your internet browser. They store temporary data for the website.

WHAT ARE PERSISTENT COOKIES?
Persistent or stored cookies remain on your computer after closing the internet browser. They allow websites to store data such as your login name and password so you don’t have to log in each time you visit the site.

In addition to the necessary cookies, which are essential for the operation of the website, we also use the following types of cookies.

FUNCTIONAL:

functionality_storage – indicates permission to store data necessary for the website's functionality
personalization_storage – indicates permission to store data used to personalize the user experience on the website

ANALYTICAL:

analytics_storage – indicates permission to store data about user interactions with the website for analytical purposes

MARKETING:

ad_storage – indicates permission to store user data relevant for displaying advertisements
ad_personalization – indicates permission to personalize advertisements based on user data
ad_user_data – indicates permission to collect additional user data relevant for user personalization

When visiting our website, you are provided with the option to choose whether or not to accept specific types of cookies right from the start.

NEWSLETTER
The newsletter is an email message through which we send notifications about benefits and promotions. By subscribing to the newsletter, you will be the first to know about offers and receive occasional additional discounts.
To subscribe, simply enter your email address on the homepage of www.idilira.com.
You can unsubscribe from the newsletter at any time, and after doing so, you will no longer receive our notifications. Your data is protected and will only be used to send newsletter messages.

DATA CHANGES
At any time, you can contact us to review your personal data, as well as to update, correct, or delete it. Until then, we will use your existing data for these purposes.

YOUR CONSENT
By filling out the forms on this site, you guarantee that the information you provide is accurate, that you are legally capable, and authorized to handle the provided information. You also fully consent to Idilira using and collecting your data in accordance with the law and its privacy policy.

TRANSPARENCY
Any corrections to the privacy policy will be posted on this page and will be available for public viewing.

Payment Options:

Bank Transfer:
Payment can be made via online banking, through a bank or post office transfer to the business account of IDILIRA d.o.o.
Account number: HR2823600001103159041
SWIFT/BIC: ZABAHR2X
Online Payment:
One-time payment:

Credit cards – (Maestro, MasterCard, VISA, PBZ Card Premium Visa, PBZ Visa Inspire, Diners, Discover, DinaCard cards)
Payment via PayPal

Installment payment:
PBZ Card

For amounts between 2,000 and 4,000 EUR, up to 3 installments
For amounts over 4,000 EUR, between 4 to 6 installments

IDILIRA d.o.o. (www.idilira.com) uses Monri WSPay for online payments.
Monri WSPay is a secure system for online payments, offering real-time transactions using credit and debit cards as well as other payment methods.
Monri WSPay ensures secure entry and transfer of card data, as confirmed by the PCI DSS certification. It uses SSL certificates with 256-bit encryption and the TLS 1.2 cryptographic protocol, which provide the highest level of protection for entering and transferring data.

CONSUMER COMPLAINT SUBMISSION NOTICE

In accordance with Article 10 of the Consumer Protection Act (Official Gazette, No. 41/14), we inform consumers that dissatisfaction with the purchased product or provided service can be expressed by submitting a written complaint, which can be sent via post or email to the following address:

Idilira d.o.o., Bobovje 52 G, 49000 Krapina
Email: [email protected]

We will respond to your complaint in writing within 15 days of receiving it.

Online Dispute Resolution Platform (ORS Platform)
In accordance with Article 14, paragraph 1 of Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes, which has been applicable since January 9, 2016, traders established in the European Union who participate in contracts for online sales or services and online marketplaces within the Union are required to provide an electronic link to the ORS Platform on a clearly visible place on their websites.

Online Dispute Resolution Platform (ORS)

TRAVEL INSURANCE

We recommend and offer a travel insurance package to all our travelers, covering the consequences of accidents and illness during travel, damage and loss of luggage, voluntary health insurance for the duration of the trip and stay abroad, travel cancellation insurance, and insurance for expenses related to assistance and return to the point of origin in case of accident or illness.

According to the insurer's terms, the insurance contract must be concluded exclusively before the start of the trip, no later than the day before the trip. Travel cancellation insurance must be taken out at the time of concluding the travel contract or purchasing a non-refundable airline ticket. In exceptional cases, travel cancellation insurance can be concluded within 48 hours of concluding the travel contract or purchasing the airline ticket, provided that the trip does not begin within the next 14 days. If travel cancellation insurance is concluded more than 48 hours after the travel contract or airline ticket purchase, the insurer has no obligation to pay compensation.

Please note: If you arrange the insurance independently, the terms and deadlines for concluding the insurance contract may vary between insurance companies.

You can arrange the travel insurance package or individual insurance policies through the IDILIRA TRAVEL agency or independently with any insurance company. Regardless of the chosen option, the terms and deadlines of the travel insurance package and/or individual insurance policies are always directly agreed between you and the insurance company. IDILIRA TRAVEL acts solely as an intermediary in obtaining travel insurance.

If you are interested in travel insurance, please contact us for prices and further information.